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Privacy Policy

Effective Date: 07/28/2025

Last Updated: 09/19/2025

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Nuvira Technologies, LLC d/b/a ChartWise AI (“ChartWise AI,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, web applications, mobile applications, AI-powered tools, and related services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

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1. Information We Collect

We collect the following categories of information:​

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a. Personal Information You Provide

  • Name, email address, phone number, mailing address.

  • Account credentials (username, password).

  • Payment information (processed securely by third-party providers).

  • Profile details (e.g., demographics, professional data, preferences).

  • Files or content you upload (text, images, documents, audio, video).​

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b. Automatically Collected Information

  • Device details (IP address, browser type, operating system).

  • Usage metrics (features accessed, time spent, logs).

  • Cookies and similar tracking technologies.

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c. Healthcare/AI-Generated Information

  • Health-related information voluntarily provided (e.g., clinical notes, patient-related data, medical context).

  • AI-generated transcriptions or structured documentation derived from audio, video, or text inputs.

Note: If our Services process protected health information (“PHI”), we comply with the Health Insurance Portability and Accountability Act (“HIPAA”) and related U.S. privacy laws.

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2. How We Use Information

We use collected information to:

  • Deliver, improve, and customize our Services.

  • Transcribe, structure, and analyze content through AI-based tools.

  • Process payments and manage subscriptions.

  • Securely authenticate users and manage accounts.

  • Communicate with you about updates, support, or promotions.

  • Monitor usage, detect fraud, and maintain security.

  • Comply with legal and regulatory obligations.

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3. How We Share Information

We may share information under the following circumstances:

  • Service Providers: With trusted vendors that provide hosting, analytics, payment processing, secure storage, AI processing, or customer support.

  • Legal Compliance: To comply with applicable law, regulation, or government requests.

  • Business Transfers: As part of a merger, acquisition, or asset sale.

  • With Your Consent: When you authorize sharing or publishing of information.

We do not sell personal information to third parties.

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4. Data Retention

We retain personal information for as long as needed to provide Services, comply with legal requirements, and maintain legitimate business operations. Data may be de-identified or anonymized for research or analytics.

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5. Security Measures

We employ industry-standard safeguards, including:

  • Encryption of data in transit and at rest.

  • Access controls and authentication mechanisms.

  • Regular security monitoring and auditing.

While no system is completely secure, we are committed to protecting your information.

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6. Cookies and Tracking

We use cookies and related technologies for:

  • Authentication and session management.

  • Analytics to understand and improve usage.

  • Marketing and personalization.

You may control cookies via browser settings.

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7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access and Portability: Request a copy of your data.

  • Correction: Update inaccurate information.

  • Deletion: Request removal of your account/data.

  • Restriction/Objection: Limit processing in certain cases.

  • Opt-Out of Marketing: Unsubscribe from promotional messages.

Requests can be submitted to: support@nuvira.tech

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8. Children’s Privacy

Our Services are not directed at children under 13 (or under 16 in the EU/UK). We do not knowingly collect information from children. If we discover such information, we will delete it.

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9. International Data Transfers

If you access the Services outside the United States, your data may be transferred to the U.S. and processed in accordance with this Privacy Policy.

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10. Third-Party Services

Our Services may include links or integrations with third-party platforms. Their privacy practices are governed by their own policies, which we encourage you to review.

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11. Policy Updates

We may update this Privacy Policy from time to time. Material updates will be communicated by posting the revised policy on our website and updating the “Effective Date.”

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12. Contact Us

For questions, concerns, or privacy requests, please contact us:

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Nuvira Technologies, LLC d/b/a ChartWise AI

 

Email: support@nuvira.tech  
 

Phone: (321) 292-2740

 

Address: 870 N. Miramar Ave. Unit #233

                 Indialantic, FL 32903

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